HCPSS parents/guardians will be able to view the driver profile on the Zum App in advance of scheduled rides. They can also turn on push notifications within the app to be notified if the assigned driver becomes unavailable on the day and a new driver is assigned.
Call 1-855-743-3986; email support@ridezum.com; or use the chat feature in the Zum App. NOTE: Only persons associated with your student’s account will be given access to their information, so please be prepared to confirm your account email or phone number.
HCPSS is not currently using this Zum app feature. Parent/guardians can safely disable that notification type.
No, only the bus driver’s name and photo are shown in the application.
No, interschool bus routes like ARL and HCC are considered shuttles in the Zum app. Only routes between the student’s bus stop and home school are shown.
HCPSS shares information with Zum to allow them to provide services to students and families. The data shared with Zum under a Student Data Sharing Agreement includes the following: student ID number, first and last name, date of birth, school, grade, enrollment dates, home address, primary and secondary information for parents/guardians including phone numbers and email addresses to allow app logins, and whether or not a student is receiving special education services.
HCPSS parents/guardians are unable to make changes to the route in the app. Please contact the HCPSS Office of Student Transportation to share any concerns and they will collaborate with Zum to make any route adjustments if needed.
Specific bus stop details can be accessed online via the HCPSS Transportation webpage or by signing in to HCPSS Connect Synergy and selecting More Options and then Homeroom / Transportation / POS.
Parents/guardians listed on their child’s record in Family File in HCPSS Connect are able to log in to the Zum app using their mobile phone number or email address. The app requires parents/guardians to verify their access by entering the one-time code sent to their device. Your child or family member may download the app and enter the parent/guardian phone number or email, as well as the one-time code, to have access to view the same bus information.
Only HCPSS families who receive special education services that involve an at-home pick-up should cancel a ride. Please note: You MUST notify your child’s school if your child is not going to attend classes.
Follow these steps to cancel the current week’s ride(s)using the Zum App:
To start using the Zum app, please follow these instructions:
