The link to Family File has moved. To access Family File, log in to HCPSS Connect Synergy, select Online Registration at the top right of the page and then select Family File Verification.

To update your information, please contact your child's school and they can assist.

To report a login issue, complete the Help form with detailed information and support personnel will respond.

For resources on using HCPSS Connect, visit HCPSS Connect Guides.

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Accounts will be disabled after too many failed login attempts, and will unlock automatically after 30 minutes. After this time, parents/guardians can use the Forgot Password button below the username and password fields to reset a password. 

Review the password reset directions for help with the process.

Parents/guardians would have set their own password. If you forget your password, you can request a new one by following the steps below:

1. On the HCPSS Connect website, select the HCPSS Connect Login button. 

2. Select the Parent/Guardian Activate Account/ Forgot Password link.

3. Enter the email address used at the time of registration and select the Send Email button. 

You can log in through www.hcpss.org/connect/. Click on the (blue) “HCPSS Connect Login” button in the middle of the screen in order to be redirected to the login page. Your username is your email address provided to your child’s school at the time of registration. To activate an account or if you forgot your password, use the reset link provided on the login page. 

For additional assistance, please contact your child’s school.