The start of an investigation regarding a formal concern begins with a signed form with Part I completed. The timeline for a formal concern begins on the date when the form is received by the school or office to which it has been directed. The formal process has the following time requirements:
- The principal’s office has 3 school days to set up a mutually agreed upon date and time to meet.
- After meeting, the HCPSS principal is to fill in Part II and respond to the parent within 10 school days following the meeting. However, if the principal determines they will not be able to resolve the complaint in the initial 10 school days following the meeting, they will inform the parent that an additional 10 school days will be required.
- If the process is escalated to the Director of Schools, the Director of Schools/designee must respond within 10 school days from the receipt of the request with the applicable documentation.
- If the response by the Director of Schools/designee is not satisfactory, the complainant can contact the Executive Director of Schools, who serves as the Superintendent’s Designee. The complainant must submit a written request and the Executive Director of Schools is to respond within 15 school days from receipt of the request.
Complete details on the HCPSS formal concern process are available online.