How can parents/guardians see their child's bus card ridership information?

Parents/guardians will have access to their student’s ridership information via the Zum app, which many families already use for bus pickup/drop off information. The Zum app is available for free download on the Apple Store and Google Play. 

Parents/guardians can view your child’s ride live, including the location of their bus and its ETA, all within the Zum app. By default, Zum sends in-app notifications to parents. Users may change their preference to enable text notifications by clicking Menu on the Zum app, then Account → Notification preferences → SMS. You can also add an additional contact number to receive SMS. You can find all sent notifications by clicking Notifications from the menu of the Zum app. 

Parents/guardians who have never used the Zum app should follow these instructions: 

  1. Download the app 
  2. Log in to your account with the phone number or email address you have listed on your child’s record in Family File in HCPSS Connect 
  3. Verify your access by entering the one-time code sent to your device or email 
  4. Check your notification settings to ensure you’re receiving Zum notifications, if desired, so you’ll know when the bus is approaching and when your child has arrived at school 

Additional information on the Zum app is available on the Zum website.